Refunds, cancellations, and rescheduling
Last updated: 8 August 2026
This policy applies to professional engagements for financial audit of regulatory reporting applications, pre-submission pack reviews, and remediation readiness assessments. It does not cover product sales, shipping, or software subscriptions — we do not sell those.
Refund eligibility
Fees are for professional time and assurance procedures. Refunds are available only as described below and are confirmed in writing.
Commencement deposit
The 30% commencement invoice is non-refundable once fieldwork kick-off has occurred (first scheduled walkthrough or document-room access). If you cancel in writing more than 10 business days before kick-off, we refund the deposit minus a 10% administrative charge. Cancellations inside 10 business days forfeit the deposit.
Work already started
If fieldwork has begun and you cancel:
- Time incurred is billed at the engagement’s implied day rate against fees paid
- Unused prepaid fees above incurred time are refunded within 21 business days
- Partial deliverables already issued (for example, interim exception lists) remain your property under the engagement letter’s confidentiality terms
Pre-submission reviews
Because these engagements are short, cancellation inside 5 business days of the agreed start is non-refundable. Rescheduling once is allowed without charge if both parties agree on a new window before freeze dates make the review impossible.
Day-rate remediation work
Days not yet worked are not billed. Prepaid day blocks unused within 90 days of payment may be refunded minus 5% administration, or applied to another engagement at your request.
No-shows
If key client contacts miss a confirmed on-site day without 24 hours’ notice, that day may be charged. We will still attempt remote alternatives where feasible.
Non-refundable items
- Third-party travel already purchased at your request (billed at cost)
- Rush premiums for engagements accepted inside five business days of a freeze
- Fees for periods where a draft management letter has been delivered
Refund process and timing
Email info@datalayergrid.digital with your engagement reference and reason. Approved refunds are paid to the original payment method within 21 business days. Bank charges levied by intermediaries are borne by the recipient where the bank requires it.
Rescheduling
We will reschedule fieldwork once at no charge when a supervisory deadline moves and notice is given at least five business days before kick-off. Further moves may require a revised fee if staffing must be re-reserved.
Exceptions
Statutory cooling-off rights, if any apply to your situation under Thai law, take precedence over this policy. Engagement letters may set stricter independence-driven withdrawal terms; those terms control if they conflict with website summaries.
Contact for refund requests
Data Layer Grid
Level 12, 39 Ratchadaphisek Road, Din Daeng, Bangkok 10400
Phone: +66 2 555 6310
Email: info@datalayergrid.digital